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FAQs

Account & Profile Setup

Log in to your account and click your profile name and then click on Settings. On the Settings page you have to input your old password, then your new password and save it by clicking the Update Password button.
In the Log-In window, just click Forgot Password. You'll have to input your registered email address and we'll send you your new log-in credentials. .
Should you wish to deactivate your account, kindly email us at support@beautybubble.online with the subject "Account Deactivation."

Orders & Payments

  • Cash-on-delivery (COD)
    The delivery address for an order must be a valid residential or office address. Unfortunately, once the order has been placed the delivery address can't be updated any longer so make sure that all details placed in the Checkout page are valid and correct.
  • Credit Card/Debit Card
    We accept all credit card transactions that are supported by American Express (AMEX), VISA and MasterCard.
  • Online Bank Deposit
    After selecting this payment option, you will be directed to the DragonPay online page where you will be provided with instructions to complete your payment. This should automatically reflect that the purchase in Beauty Bubble has been paid. You may wait for the Beauty Bubble Order confirmation afterwards.
  • Over-the-Counter Bank Payment and Non-Bank Payment
    We have partnered with DragonPay as our gateway for these (2) modes of payment. This means you may pay us through non-bank outlets and payment centers supported by DragonPay.
    • Once you have selected OTC or Non-Bank payment option, you will be directed to the DragonPay online page where you will be provided with instructions to complete your payment. This should automatically reflect that the purchase in Beauty Bubble has been paid. You may wait for the Beauty Bubble Order confirmation afterwards.
    • For more details on the payments steps involving DragonPay, kindly check the links below:
    • Be mindful of the deadline when using DragonPay. You need to send a clear copy of your proof of payment within 24 hours after the invoice email has been sent.
    • Once we've received a clear copy of your proof of payment, our Finance Team will review and validate your payment within 24 hours. Please do note that all proof of payments sent during the weekends or holidays, will be reviewed the next business day. You will be sent an Order Acknowledgement email once our team confirms your payment.
    • If you do not receive a payment confirmation from DragonPay, please contact DragonPay Customer Service through the following contact details:
    • Support hours: Mondays to Fridays, 8:00am to 7:00pm, Saturdays, Sundays or Holidays from 9:00am to 6:00pm
    • DragonPay Payment refunds will not include the Bank or OTC Service Fees. We will only refund the amount as shown in your Beauty Bubble Invoice.
    • Products are not reserved until Beauty Bubble receives a payment confirmation from DragonPay
  • Our stocks are limited, and in-demand. Should you fail to pay for your order/s, it will automatically be cancelled.
Yes, but only your authorized representative can pay for your order/s.
If your payment successfully went through, you should receive an acknowledgment email. If you can't find this email in your inbox, you might want to check your spam folder.

If you didn't get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us at support@beautybubble.online and we'll help you sort it out.

Absolutely! We partnered with trusted payment gateways to guarantee that credit card information is not stored in our servers.
Products on Beauty Bubble are limited only and may take a while to replenish. This means that you need to confirm your purchase fast because chances are, there are other girls out there who want those goodies as much as you do. So, if an item in your Cart is no longer available, that means another customer was able to successfully confirm their purchase before you did.
You may cancel the order as long as the status of the order is still pending. Shoot us an email at support@beautybubble.online immediately if you wish to cancel because as soon as the orders have already been prepared for dispatch we can't cancel it anymore.
We also cannot edit items once the order has been placed. This is to prevent delays or mix-ups in the preparation of your order! We hope you can double-check your beauty items before proceeding to Checkout, so that you have the most worry-free shopping experience. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

SHIPMENT & DELIVERY

Aside from the usual email updates from us, you may track the status of your order by clicking on your profile and click the "Order History".
We deliver nationwide! To ensure excellent and efficient service, there's a corresponding delivery fee depending on your location.
  • Metro Manila – PhP 100.00 per Cart
  • Provincial – PhP 150.00 per Cart
We're committed to delivering your order as fast as we can. Delivery in Metro Manila will take 3-5 days and 5-7 days for the rest of the Philippines. The delivery countdown officially begins once you've received an Order Acknowledgement email. Remember, we don't deliver during holidays and on weekends.
Please send us an email at support@beautybubble.online , and we will do our best to fix this ASAP. We are sorry for the delay.
You may designate an authorized representative to receive your orders on your behalf, just make sure to leave a letter of authorization so our riders can leave your package to the designated representative.
Yes, absolutely! On the Checkout page, just indicate that your shipping address is an office address. That way, we will aim to deliver from Monday to Friday between 9AM and 5PM.
Unfortunately, we don't do pick-ups for orders yet.
The delivery address for an order must be a valid residential or office address. Unfortunately, once the order has been placed the delivery address can't be updated any longer so make sure that all details placed in the Checkout page are valid and correct.

RETURNS & REFUND POLICY

You have 7 days from the date of receipt to return your item, if valid for return.
Your return will be accepted only by the following reasons and should meet the enlisted conditions below:
  • Damaged Item
    • Complete with freebies, accessories and in the original packaging.
    • Tags & labels attached
  • Defective Item
    • Complete with freebies, accessories and in the original packaging
    • Not damaged
    • Tags & labels attached
  • Wrong Item Delivered
    • Unused condition
    • Complete with freebies, accessories and in the original packaging
    • Sealed Condition – Except when item cannot be identified while still contained in the original packaging
    • Not damaged
    • Tags & labels attached
  • Missing parts / Item
    • Unused condition
    • Not damaged
    • Tags & labels attached
At Beauty Bubble, we take utmost care to protect our buyers by ensuring that all products are properly wrapped, packed, and sealed to prevent leakages upon shipment. For prompt assistance, please email us at support@beautybubble.online .
There are 3 kinds of reimbursements: voucher, refund, or replacement. Below is the list of options available for each type of reimbursement per return reason.
  • Damaged / Defective / Wrong Item Delivered / Missing Parts Options:
    • Voucher
    • Refund
    • Replacement
  • Not as Advertised:
    • Voucher
    • Refund

Note: Only orders paid through Cash on Delivery (COD) or Store Credit can be refunded via voucher.

In case of damaged, defective, wrong item, and orders with missing part(s), e-mail us at support@beautybubble.online within 7 days from the time your item has been delivered.

The e-mail must include the following details:

  • Order Number
  • Reason for Return

Detailed instructions for return order will be sent out via an e-mail reply upon receipt of customer return request.

  • Indicate the Order Number
  • Write the reason for return --- be as detailed as possible explaining the reason for returning the item so that our quality control team can conduct the quality check as accurately as possible.
  • Select your reimbursement option:
    • Voucher
    • Refund
    • Replacement
  • Pack and drop-off to preferred courier

Shipping from customer to Beauty Bubble HQ is to be shouldered by customer.

Yes, you must return the product as well as the freebies and all the accessories included in the original package. Non-compliance may result in your return being rejected.
You need to print the Online Return label and stick it on the box or parcel that you will return. If you cannot print, write down the Order Number and stick it to the box or parcel you will return.
Upon returning the item, let us know by sending us the tracking number of your shipment of your chosen courier and we will send an e-mail once return order have been received.

You may track the status of your returned item via your courier's Order Tracking tool.

Yes, you can. The refund process begins after we have completed the quality evaluation of your returned product.

This process starts as soon as the item is received at our headquarters. It is usually done in 48 hours but may be extended. An email will be sent to you if it requires a longer period of time.

Payment Method Payment Option REFUND LEAD TIME (to see the amount on your bank statement)
Credit Card Credit Reversal 15- 20 Banking Days
Debit Card Debit Reversal 15 - 20 Banking Days
Cash on Delivery Bank Transfer 1-2 Banking Days
Store Credit 1-2 Banking Days
Store Credit Store Credit Renewal 1-2 Banking Days
We will send you an email from support@beautybubble.online with your voucher code refund details.
Once the item has undergone the quality evaluation process, you can expect the replacement to be delivered within these days:

Within Metro Manila: 3-7 working days

Outside of Metro Manila: 5-12 working days

Note: In case of weather disturbances and other natural calamities, please refer to the website for updates as it may take longer to receive your replacement.

VOUCHER TERMS & CONDITIONS

The following terms and conditions (T&Cs) apply to your use and redemption of promotional vouchers or voucher codes, where such vouchers are offered for no consideration.
  • Vouchers are valid only on the Beauty Bubble website.
  • In order to use the Beauty Bubble vouchers, their voucher codes must be entered at the checkout page.
  • There are certain restriction for each type of voucher to be used by customers:
    • Customers are only allowed to redeem one voucher per day.
    • Each voucher code can be used only one-time per customer.
  • Beauty Bubble reserves the right to cancel or modify orders, or revoke the use of voucher codes, where the vouchers were used in the following circumstances:
    • suspicious or fraudulent voucher use.
    • voucher abuse, including vouchers redeemed using multiple accounts or multiple checkouts associated with the same customer or group of customers; and
    • voucher used in bad faith (including resold vouchers or use of vouchers by customers purchasing products for re-selling purposes, identified either by purchase behavior or business name and address)
  • Unless otherwise stated, vouchers or other promotional discounts are not valid in conjunction with other tactical promotions or discounts, with the exception of pre-discounted products on Beauty Bubble.
  • Additional terms and conditions may be specified in relation to specific voucher code (for example, duration, discount amount and products covered), and will govern the use and redemption of those vouchers.
  • Return/refund of promotional vouchers will not be allowed unless stated by merchant. Refunding of promotional vouchers will only be accepted in the following circumstances:
    • Failed delivery
    • Service/product rendered was not as advertised
  • In case the wrong voucher has been provided (incorrect amount, incorrect conditions/requirements, etc), immediately contact our customer support at support@beautybubble.online for further assistance.
  • Beauty Bubble vouchers are not exchangeable for cash.
  • Beauty Bubble reserves the right to change these terms & conditions or cancel any promotions at any time without notice.

Didn't find what you were looking for?

Email us at support@beautybubble.online and we will be happy to answer your queries as soon as possible.